Training and Payment Policies

Part A: Client services

A1. Agreements

• Every engagement is documented in a Master Services Agreement (MSA), a Service Order for each set of services, and a Business Associate Agreement (BAA) where protected health information is involved.
• Documents are signed electronically from the client dashboard. Each signature records the signer's name, title, time and network address, and a copy is available in the dashboard at any time.
• Services begin on the start date of service stated in the Service Order, after the required documents are signed and system access has been provided.

A2. Fees and rates

• Standard rates are published on the pricing page. The rate recorded in an executed Service Order stays fixed for its term even if standard rates change.
• Percentage-based fees are calculated on applicable collections as defined in the Service Order. Unless the Service Order says otherwise, applicable collections means payments received from payers and patients for dates of service on or after the start date of service, for the providers and locations covered, net of refunds. Each invoice shows the collections figure and the rate used.
• Per-unit fees (for example per encounter or per application) are billed on the units processed in the period, as shown on the invoice.
• Fixed-scope fees (audits, transformation programs, websites) are billed on the schedule in the Service Order, commonly a portion at signature and the balance at defined milestones.
• Third-party fees charged by payers, CAQH, recognition programs, hosting providers, domain registrars and similar bodies are paid by the practice directly and are never marked up by Revelrex.
• Work outside the Service Order scope is quoted in writing and starts only after the client approves it.

A3. Invoicing and payment

• Invoices are issued from the client dashboard and sent by email to the billing contact. Monthly services are invoiced after the end of each month.
• Payment is due 15 days from the invoice date unless the Service Order states a different term.
• Accepted payment methods are bank transfer (ACH or wire) and check. Payment instructions appear on every invoice. When Revelrex records a payment, the invoice status and a receipt update in the dashboard.
• Questions or disputes about an invoice should be raised through the dashboard support desk within 15 days of the invoice date. Undisputed portions remain due on the original date while a dispute is reviewed.

A4. Late payment and service holds

• An invoice that is not paid by its due date enters a grace period of 15 days. Reminders are sent by email and appear in the dashboard during this period.
• If an invoice is still unpaid after the grace period, Revelrex may, after written notice and as permitted by the MSA, place services on hold until the balance is settled. Work in progress that could harm the practice if interrupted (for example claims close to a filing deadline) is completed before a hold begins wherever practical.
• Grace periods can be extended by written agreement, and payment plans can be arranged for larger balances.
• Services resume promptly when the balance is paid. Repeated late payment may lead to revised payment terms or termination as the MSA provides.

A5. Changes and termination

• Either party may terminate as the MSA provides, usually with 60 days' written notice. Fees for services delivered up to the termination date, including percentage fees on collections received for covered dates of service, remain payable.
• At termination Revelrex returns or destroys practice information as the BAA requires, provides a final report, and confirms that all delegated system access has been removed.

Part B: Training programs

B1. Enrollment

• Enrollment is by request. Submit the form on the training page; Revelrex confirms the cohort and start date by email, sends payment instructions, and creates your student account. There is no self-service registration.
• A place is confirmed when payment (or a first installment under an agreed payment plan) has been received before the course start date.
• Courses list prerequisites. Revelrex may recommend a different starting course if the prerequisites are not met.
• The bundled program includes the courses listed on the training page at the time of enrollment. Revelrex may change the bundle for future cohorts; students already enrolled keep the courses in their bundle.
• Organizations enrolling several team members should contact Revelrex for group arrangements and invoicing.

B2. Fees and payment

• Program fees are listed on the pricing page. Fees include live sessions, recordings, materials, assignments, training EHR access for the program duration and the completion certificate.
• Payment is accepted by bank transfer or check. Payment plans, where offered, are agreed in writing before the course starts and must be completed before the certificate is issued.
• Fees do not include any third-party examination or certification fees a student may choose to pursue afterwards.

B3. Attendance and participation

• Live sessions are recorded. Attending live or watching the recording within the week counts toward attendance requirements.
• Each course states its attendance, assignment and assessment requirements. As a rule, students are expected to attend or watch at least 80% of sessions and submit all graded assignments.
• Students who fall behind may request an extension through their dashboard. Extensions are granted at the instructor's discretion and usually add no more than two weeks.

B4. Withdrawals, transfers and refunds

When you withdraw	What you receive
More than 7 days before the first session	Full refund, less any payment processing cost
Within 7 days before the first session, or before the second session	Refund of 75% of the fee, or a free transfer to a later cohort
Before the end of the first week (after the second session)	Refund of 50% of the fee, or a free transfer to a later cohort
After the first week	No refund. One transfer to a later cohort of the same course, subject to availability

• Withdrawal requests must be sent by email to info@revelrex.com or through the student dashboard; the date received is the withdrawal date.
• Refunds are issued to the original payment method within 14 days of approval.
• For the bundled program, the schedule above applies to the program as a whole based on the first course's start date. Courses already completed within the bundle are not refundable.
• Revelrex may cancel or reschedule a cohort that does not reach minimum enrollment or when an instructor is unavailable. Students receive a full refund or a transfer, at their choice.
• Serious illness or emergencies are considered case by case; contact us and we will find a fair solution.

B5. Certificates and verification

• A completion certificate is issued when the course's attendance, assignment and assessment requirements are met and fees are paid in full.
• Certificates carry a unique number and can be checked by anyone on the verification page. Revelrex may revoke a certificate obtained through misconduct, and the verification page will reflect that.
• Certificates confirm completion of a Revelrex program. They are not a license or an industry credential.

B6. Training EHR

• Training EHR credentials are issued from the student dashboard, are personal, and remain active for the program duration plus 30 days unless extended.
• The training EHR contains synthetic patients only. Never enter real patient information. Doing so is grounds for immediate removal from the program without refund.
• Do not share credentials or attempt to access another student's sandbox.

B7. Materials and intellectual property

• Course materials, recordings, assignments and case files are licensed to the enrolled student for personal use during and after the course. They may not be copied, shared, sold or used to deliver training to others.
• Recording sessions with your own tools is not permitted; official recordings are provided in the dashboard.

B8. Conduct and academic integrity

• Students, instructors and staff treat each other with respect. Harassment or discrimination in any form leads to removal from the program.
• Submitted work must be the student's own. Sharing answers, submitting someone else's work or fabricating training EHR activity may result in a failed assignment, a failed course or removal without refund.
• Concerns about an instructor or another participant can be raised in confidence through the student dashboard or by email.

B9. Accessibility and accommodations

Revelrex aims to make training accessible. Students who need accommodations (captions, extended time, alternative formats) should let us know at enrollment or as soon as a need arises, and we will make reasonable arrangements.

Part C: General

• These policies are part of the Terms of Use. Where a signed client agreement differs from Part A, the agreement controls.
• Revelrex may update these policies. Changes apply to new invoices and new enrollments from the effective date; existing agreements and confirmed enrollments keep the policies in force when they were made.
• Questions: info@revelrex.com.